Abstract
Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser’s viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle and Process Model that provides a starting point to research vendor-supplied maintenance from the customer’s point of view.
Paper Type
Event
A Conceptual Investigation of Maintenance Deferral and Implementation: Foundation for a Maintenance Lifecycle Model
Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser’s viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle and Process Model that provides a starting point to research vendor-supplied maintenance from the customer’s point of view.
Recommended Citation
Savage, C., Kautz, K., & Clarke, R.J. (2016). A Conceptual Investigation of Maintenance Deferral and Implementation Foundation for a Maintenance Lifecycle Model. In J. Gołuchowski, M. Pańkowska, C. Barry, M. Lang, H. Linger, & C. Schneider (Eds.), Information Systems Development: Complexity in Information Systems Development (ISD2016 Proceedings). Katowice, Poland: University of Economics in Katowice. ISBN: 978-83-7875-307-0. http://aisel.aisnet.org/isd2014/proceedings2016/ISDevelopment/1.