IT Project Management Offices (IT PMOs) are important to the IT project management landscape. Despite being set up to ensure IT project success, many IT PMOs struggle to survive, partly as a result of tensions and challenges. One prevailing tension that IT PMO managers face is the struggle to justify their IT PMO value. Prior research has uncovered a key factor behind this tension – the fact that these IT PMOs play multiple roles and have to meet the competing demands and expectations of stakeholders. This study examines the functions of the IT PMO and its core values with a visual framework and demonstrates its effectiveness in helping the IT PMO team understand its stakeholders’ perceptions and expectations. With this shared understanding, the IT PMO team is empowered to develop strategies to better service stakeholders, and therefore be perceived as delivering value.
Arumugam, Siddhartha; McKay, Judy; and Grainger, Nicholas, "Delivering IT PMO Value: Understanding Stakeholder Perceptions & Expectations" (2013). International Research Workshop on IT Project Management 2013. 12.