Start Date
10-12-2017 12:00 AM
Description
Systems development consists of knowledge-intensive activities requiring collaboration between business professionals and technology experts. It is suggested in the social exchange theory that the knowledge sharing among team members of extremely different background involves building up trust and dependence. Trust and dependence are closely related but different antecedents leading members to share knowledge. In this study, a dual path model of trust and dependence on knowledge sharing is re-conceptualized with antecedents and empirically validated in the context of systems development teams. Four antecedents are identified: expertise of team members, relationship exchange (benefit/investment), project complexity, and communication frequency. A questionnaire was developed and used to collect data from 270 project teams. PLS analysis of collected data largely confirms this dual path model of dependence and trust in systems development context. All four antecedents are also found to be strongly related to trust and dependence. Implications are discussed with further studies.
Recommended Citation
Park, Jun-Gi and Lee, Jungwoo, "Trust and Dependence Model of Knowledge Sharing in Systems Development" (2017). ICIS 2017 Proceedings. 13.
https://aisel.aisnet.org/icis2017/IS-Development/Presentations/13
Trust and Dependence Model of Knowledge Sharing in Systems Development
Systems development consists of knowledge-intensive activities requiring collaboration between business professionals and technology experts. It is suggested in the social exchange theory that the knowledge sharing among team members of extremely different background involves building up trust and dependence. Trust and dependence are closely related but different antecedents leading members to share knowledge. In this study, a dual path model of trust and dependence on knowledge sharing is re-conceptualized with antecedents and empirically validated in the context of systems development teams. Four antecedents are identified: expertise of team members, relationship exchange (benefit/investment), project complexity, and communication frequency. A questionnaire was developed and used to collect data from 270 project teams. PLS analysis of collected data largely confirms this dual path model of dependence and trust in systems development context. All four antecedents are also found to be strongly related to trust and dependence. Implications are discussed with further studies.