Start Date
10-12-2017 12:00 AM
Description
In this paper, we explore patterns of interaction between designers and users in the design process and synthesize an expanded design vocabulary, which identifies two latent learning loops based on Bourdieu’s theory of practice. To address this, this study conducted three stages of progressively deeper qualitative research on designer-user interaction: (Stage 1) field studies of seven user centered design projects; (Stage 2) interviews with 40 designers collecting 59 project narratives of direct user interaction during a design project; and (Stage 3) interviews with 35 additional designers collecting 40 additional project narratives of co-creation with users in the design process. Our findings include proposing a theoretical framework to understand users’ roles in existing design methods, and this model demonstrates how designers could explicitly communicate with users at three learning levels: bringing users into design, interacting with users, and co-creating with users in the design process.
Recommended Citation
Park, Jaehyun and Boland, Dick, "Discovery of Two Latent Loops of Designer-User Interaction in the Design Process" (2017). ICIS 2017 Proceedings. 2.
https://aisel.aisnet.org/icis2017/HCI/Presentations/2
Discovery of Two Latent Loops of Designer-User Interaction in the Design Process
In this paper, we explore patterns of interaction between designers and users in the design process and synthesize an expanded design vocabulary, which identifies two latent learning loops based on Bourdieu’s theory of practice. To address this, this study conducted three stages of progressively deeper qualitative research on designer-user interaction: (Stage 1) field studies of seven user centered design projects; (Stage 2) interviews with 40 designers collecting 59 project narratives of direct user interaction during a design project; and (Stage 3) interviews with 35 additional designers collecting 40 additional project narratives of co-creation with users in the design process. Our findings include proposing a theoretical framework to understand users’ roles in existing design methods, and this model demonstrates how designers could explicitly communicate with users at three learning levels: bringing users into design, interacting with users, and co-creating with users in the design process.