Start Date
11-12-2016 12:00 AM
Description
With a growing shift towards a service based economy, organizations are increasingly participating in service ecosystems to jointly co-create value with the keystone organization. Prior research has however taken a cross-sectional view to examine this participation and has assessed limited aspects of value to members. This study hence takes a service dominant view of ecosystems and explicates three value co-creational exchanges that occur between the keystone organization and the members in a service ecosystem—service exchanges, resource exchanges and relational exchanges—and hypothesises relationship between these exchanges and member value. The proposed model is studied in the context of a telemedicine-enabled ecosystem formed between an acute hospital and several nursing homes. Both economic and other value outcomes are considered —cost effectiveness, clinical outcomes and user satisfaction. With this, the study seeks to provide a more comprehensive analysis of relationships between value co-creational exchanges and value to members in service ecosystems.
Recommended Citation
Agarwal, Neha; Soh, Christina; and Yeow, Adrian, "Value Co-creation in Service Ecosystems: A Member Perspective" (2016). ICIS 2016 Proceedings. 3.
https://aisel.aisnet.org/icis2016/Economics/Presentations/3
Value Co-creation in Service Ecosystems: A Member Perspective
With a growing shift towards a service based economy, organizations are increasingly participating in service ecosystems to jointly co-create value with the keystone organization. Prior research has however taken a cross-sectional view to examine this participation and has assessed limited aspects of value to members. This study hence takes a service dominant view of ecosystems and explicates three value co-creational exchanges that occur between the keystone organization and the members in a service ecosystem—service exchanges, resource exchanges and relational exchanges—and hypothesises relationship between these exchanges and member value. The proposed model is studied in the context of a telemedicine-enabled ecosystem formed between an acute hospital and several nursing homes. Both economic and other value outcomes are considered —cost effectiveness, clinical outcomes and user satisfaction. With this, the study seeks to provide a more comprehensive analysis of relationships between value co-creational exchanges and value to members in service ecosystems.