Location
Level 0, Open Space, Owen G. Glenn Building
Start Date
12-15-2014
Description
Along with the increasing popularity of social media and online communities in many business settings, the notion of online community health has become a common means by which community managers judge the condition or state of their communities. It has also been introduced to the literature, yet the concept remains underspecified and fragmented. In this paper, we work toward a construct conceptualization of online community health. Through a review of extant literature and dialogue with specialists in the field, we develop a multi-dimensional construct of online community health, consisting of seven elements. In writing this paper, we attempt to foster theory development around new organizational forms by advancing a new and important construct. The paper further provides guidance to the managers of social media and online communities by taking a systematic look at the well-being of their communities.
Recommended Citation
Wagner, David; Richter, Alexander; Trier, Matthias; and Wagner, Heinz-Theo, "Towards a Conceptualization of Online Community Health" (2014). ICIS 2014 Proceedings. 21.
https://aisel.aisnet.org/icis2014/proceedings/SocialMedia/21
Towards a Conceptualization of Online Community Health
Level 0, Open Space, Owen G. Glenn Building
Along with the increasing popularity of social media and online communities in many business settings, the notion of online community health has become a common means by which community managers judge the condition or state of their communities. It has also been introduced to the literature, yet the concept remains underspecified and fragmented. In this paper, we work toward a construct conceptualization of online community health. Through a review of extant literature and dialogue with specialists in the field, we develop a multi-dimensional construct of online community health, consisting of seven elements. In writing this paper, we attempt to foster theory development around new organizational forms by advancing a new and important construct. The paper further provides guidance to the managers of social media and online communities by taking a systematic look at the well-being of their communities.