18. Service Science and IS

Credence Services: Content, credibility, and usefulness of online reviews

Shannon Lantzy, R.H. Smith School of Business, University of Maryland, College Park, MD, United States.
Kate Stewart, University of Maryland, College Park, MD, United States.
Rebecca Hamilton, University of Maryland, College Park, MD, United States.

Level 0, Open Space, Owen G. Glenn Building

12:00 AM

Institutional Preconditions Influencing Banks Adopting Software-as-a-Service and Mobilizing for Servitization

Elizabeth Teracino, University of Groningen, Groningen, Netherlands.
Kristian Peters, University of Groningen, Groningen, Netherlands.
J.C. Wortmann, University of Groningen, Groningen, Netherlands.

260-057, Owen G. Glenn Building

12:00 AM

Orchestrating Service Innovation Using Design Moves: The Dynamics of Fit between Service and Enterprise IT Architectures

Narayan Ramasubbu, University of Pittsburgh, Pittsburgh, PA, United States.
C. Jason Woodard, School of Information Systems, Singapore Management University, Singapore, Singapore.
Sunil Mithas, Robert H. Smith School of Business, University of Maryland, College Park, MD, United States.

260-057, Owen G. Glenn Building

12:00 AM

Product as a Service: Enabling Physical Products as Service End-Points

Runhua Xu, Department of Management, Technology, and Economics, ETH Zurich, Zurich, Switzerland.
Alexander Ilic, Institute of Technology Management, University of St. Gallen, St. Gallen, Switzerland.

260-057, Owen G. Glenn Building

12:00 AM

Reorienting the Information Systems Function to Support Increasing Levels of Business Service

Magno Queiroz, School of Management, Operations and Marketing, University of Wollongong, Wollongong, NSW, Australia.
Tim Coltman, School of Management, Operations and Marketing, University of Wollongong, Wollongong, NSW, Australia.

260-057, Owen G. Glenn Building

12:00 AM