In this research-in-progress paper, we investigate the fit between process and information technology (IT) and its impact on organizational process performance. A process-level fit model provides a greater understanding of enterprise IT than models focusing on group or task-level assessments. After reviewing related research, we identify and consolidate the process, task, and IT variables that have been found to be significant in influencing IT fit. Thereafter, we propose our process-technology fit (PTF) framework, which incorporates process-related, IT-related, and IT-use context variables in predicting process performance. Finally, a methodology for determining PTF is proposed. By understanding PTF, we hope to add an important dimension to explain enterprise IT usage, while helping organizations become more effective in supporting their business processes.
Gribbins, Michele; Subramaniam, Chandrasekar; and Shaw, Michael, "Process-Technology Fit: Extending Task-Technology Fit to Assess Enterprise Information Technologies" (2006). ICIS 2006 Proceedings. 6.