Abstract

This study examines the rationale behind decisions on firm-wide infrastructure investments, the types of infrastructure-related services providedbyfirms,andlevelsoflTinfrastructureexpenditure. AmajorgoalofthestudyistoestablishwhethercertainITinfrastructure approaches are adopted for particular strategies or by certain industries. Twenty-fivelarge firms in three industries - - finance (banking andinsurance),processmanufacturingandretailing--areincludedinthestudy. Anexploratoryresearchapproachisusedinvolving damcollection andonsiteinterviews aboutthenature ofcorporatelevelandbusiness unitlevelITinfrastructure investments and decision making in each firm.

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