User participation is an important construct in IS research. It is also a frequently employed practical implementation strategy. However, research findings concerning the effects of user participation on system success are mixed and inconclusive. This study reviews a contingency theory of attitude change, proposes competing models, and empirically tests the models in end-user computing involving multiple end-user groups. Results lend support to the Cognition Fit Model. Other models receive only partial support.
King, William R. and Lee, Tsang-Hsiung, "THE EFFECTS OF USER PARTICIPATION ON SYSTEM SUCCESS: TOWARD A CONTINGENCY THEORY OF USER SATESFACTION" (1991). ICIS 1991 Proceedings. 8.