Abstract

Macro-level impacts of information technology (those at the level of entire organizations, industries or the society as a whole) have not been studied in the depth accorded to impacts at the individual user level. Furthermore, there is a lack of studies that can claim to have successfully demonstrated specific impacts at this level. We believe that a well-defined and instrumented set of dependent variables at this level would make a significant contribution in this area. This paper addresses the issue of identifying the appropriate dependent variables for research on the impacts of information technology at the firm and industry levels. The role of different organizational perspectives is examined, and some implications for the design of empirical studies are discussed.

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