Location

Hilton Waikoloa Village, Hawaii

Event Website

http://hicss.hawaii.edu/

Start Date

1-3-2018

End Date

1-6-2018

Description

Far-reaching digitalization affords significantly more opportunities for engaging actors and mobilizing resources in service systems. By leveraging these capabilities, digitally enabled service systems can facilitate user-generated services. Traditional service engineering approaches provide for such service systems. This paper presents and discusses the evaluation of a field-based design science research project for designing an engagement platform that facilitates the co-creation of user-generated services. This study reports contributions to the design knowledge of such an engagement platform and their consequences for engagement activities. Based on the evaluation, we propose design propositions for such an engagement platform from a sociotechnical perspective.

Share

COinS
 
Jan 3rd, 12:00 AM Jan 6th, 12:00 AM

Engaging Users to Co-Create - Implications for Service Systems Design by Evaluating an Engagement Platform

Hilton Waikoloa Village, Hawaii

Far-reaching digitalization affords significantly more opportunities for engaging actors and mobilizing resources in service systems. By leveraging these capabilities, digitally enabled service systems can facilitate user-generated services. Traditional service engineering approaches provide for such service systems. This paper presents and discusses the evaluation of a field-based design science research project for designing an engagement platform that facilitates the co-creation of user-generated services. This study reports contributions to the design knowledge of such an engagement platform and their consequences for engagement activities. Based on the evaluation, we propose design propositions for such an engagement platform from a sociotechnical perspective.

http://aisel.aisnet.org/hicss-51/da/ict_enabled_services/6