Location

Hilton Waikoloa Village, Hawaii

Event Website

http://www.hicss.hawaii.edu

Start Date

1-4-2017

End Date

1-7-2017

Description

To gain a better understanding about new forms of citizen-government interaction enabled by modern technology, we conducted a survey among citizens who interact with their local government by using a web-based platform or a mobile application. In our paper, we investigate the patterns of online and mobile communication between citizens and local government. Based on logistic regressions, we study who possesses the characteristics that predict communication via web and mobile application. Empirical findings indicate that socio-demographic factors (gender, age, education) predict individuals’ usage of web over mobile devices. Those with experience in communicating with local government via traditional channels prefer the web interface to get in touch, whereas frequent communicators are more likely to use mobile phone.

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Jan 4th, 12:00 AM Jan 7th, 12:00 AM

Browse or Brush? An Exploration of Citizen-Government Interaction in the Municipal Realm

Hilton Waikoloa Village, Hawaii

To gain a better understanding about new forms of citizen-government interaction enabled by modern technology, we conducted a survey among citizens who interact with their local government by using a web-based platform or a mobile application. In our paper, we investigate the patterns of online and mobile communication between citizens and local government. Based on logistic regressions, we study who possesses the characteristics that predict communication via web and mobile application. Empirical findings indicate that socio-demographic factors (gender, age, education) predict individuals’ usage of web over mobile devices. Those with experience in communicating with local government via traditional channels prefer the web interface to get in touch, whereas frequent communicators are more likely to use mobile phone.

http://aisel.aisnet.org/hicss-50/eg/emerging_topics_in_e-gov/2