This paper reports on a systematic review of the evidence into the impacts of social network site usage on individual workplace outcomes. Twenty-seven studies met the inclusion criteria. SNS use in the workplace has been found to be positively associated with job satisfaction, job performance, innovative behaviour, employee engagement, and knowledge sharing, with knowledge sharing the most supported workplace outcome. The evidence does not support SNS use as being associated with negative behaviour like absenteeism and turnover intentions. Evidence of effects on behavioural outcomes such as presenteeism, organisational citizenship behaviour, and psychological outcomes such as employee involvement were limited. Results have implications for SNS usage policies in the workplace. Avenues for future work are provided.
Nkwe, Nugi and Cohen, Jason, (2017). "IMPACT OF SOCIAL NETWORK SITES ON PSYCHOLOGICAL AND BEHAVIOURAL OUTCOMES IN THE WORK-PLACE: A SYSTEMATIC LITERATURE REVIEW". In Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017 (pp. 2051-2068). ISBN 978-989-20-7655-3 Research Papers.