Abstract

With the increasing processing power and plummeting costs of multimedia technologies, our ability to ubiquitously access and disseminate information continues to become indefinitely easier. However, emerging research shows that we are struggling to process information as fast as it arrives. The problem of information overload is a significant one for contemporary organisations as it can adversely affect productivity, decision-making, and employee morale. To combat this problem, organisations often resort to investing in technical solutions such as business intelligence software or semantic technologies. While such technical approaches can certainly aid in making sense of information overload, less attention has been directed at understanding how social behaviours within inter-personal networks – the primary conduit of information – have evolved to deal with the surge of digital information. Using social network analysis and interview evidence from two information intensive firms, this study finds a small number of information specialists who emerge to filter useful information into and around the intra-organizational network. The article concludes with a discussion of the theoretical and practical implications of our findings.

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