Anne Cleven

Abstract

Having successfully implemented the first phases of their Business Process Management (BPM) initiatives a number of organisations are just now facing the next big challenge: Maintaining the just gained flexibility through continuously measuring and improving their processes’ performance. Although numerous approaches are available there is evidence that companies face severe difficulties in aligning their process-related measurement needs with the appropriate information technology (IT). This study presents and analyses the results of an extracting multiple case study. A framework of four patterns derived in the course of the analysis gives new insights in ways to design business-IT alignment in the context of process performance measurement.

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