The idea of ICT Convergence is used by many practitioners and observers - such as economists,
politicians, journalists, and academics - as an important descriptor for technological change.
However, a review of previous work in this field suggests that, despite more than 30 years of research
on ICT Convergence, the theoretical basis of the concept of convergence is still under-researched. In
particular in the IS literature, the concept has been either relegated to the sidelines or taken for
granted without further reflection. Therefore, a systematic analysis of the idea of ICT Convergence
from an IS perspective is needed.
This paper aims to explore how the discourse of convergence is being shaped in the IS literature. In
order to address this question, 317 articles published in ten leading IS journals from 1998 to 2008
have been examined. This study has been built around a Grounded Theory approach informed by
Niklas Luhmann's Theory of Distinction.
The findings show that convergence cannot be viewed as a single concept. Five archetypes of
"convergence communication" are identified, and a conceptualization of ICT Convergence as a
double process between alignment and interoperability is suggested. The main limitation of this paper
is the focus on leading IS journals.
Herzhoff, Jan, "The impact of culture on mobile phone purchasing: A comparison between Thai and British consumers" (2009). ECIS 2009 Proceedings. 124.