Instant messaging (IM) is prevalent among employees who prefer efficient, semi-synchronous communications. This study focuses on instant messaging and electronic communication autonomy in the workplace by examining its impact on job satisfaction and creativity. The study finds, based on a linear regression, that electronic communication autonomy influences job satisfaction and creativity, specifically revealing that instant messaging leads to creativity but negatively influences job satisfaction. These findings provide insights to assist in comprehending and managing personal electronic communication in the workplace.
Mahatanankoon, Pruthikrai, "28P. Exploring the Impact of Instant Messaging on Job Satisfaction and Creativity" (2010). CONF-IRM 2010 Proceedings. 36.