Abstract

Organisations invest in Business Intelligence systems to improve their performance, provide management information and support decision-making. In practice however, Business Intelligence can be ineffective. While Business Intelligence software enables company-wide reporting, problems are encountered in the fit between systems’ provision and changing requirements of a growing amount of users. To contribute to the solution of these problems, a framework is defined to align the use and development of information for Business Intelligence. This framework has been validated using four explorative case studies of larger organisations.

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