Evolution of Electronic Catalogs to Customer Process Portals ) A Structured Approach at ETA S.A.

Authors

Rainer Alt, University of St.Gallen, Institute of Information Management
Marc Caesar, University of St.Gallen, Institute of Information Management
Christian Reichmayr, University of St.Gallen, Institute of Information Management
Rudolf Zurmuehlen, ETA SA Fabriques d'Ebauches, Customer Service

Recommended Citation

Alt, Rainer; Caesar, Marc; Reichmayr, Christian; and Zurmuehlen, Rudolf, "Evolution of Electronic Catalogs to Customer Process Portals ) A Structured Approach at ETA S.A." (2002). BLED 2002 Proceedings. 19.
https://aisel.aisnet.org/bled2002/19