Presenting Author

Amir Tavasoli

Paper Type

Completed Research Paper

Abstract

Email communication between patients and healthcare providers is gaining popularity. However, healthcare providers are concerned about being inundated with patient messages and their inability to respond to messages in a timely manner. This work provides automated text mining decision support to overcome some of the challenges presented by email communication between patients and healthcare providers.

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Automatic Message Triage: Decision Support from Patient-Provider Messages

Email communication between patients and healthcare providers is gaining popularity. However, healthcare providers are concerned about being inundated with patient messages and their inability to respond to messages in a timely manner. This work provides automated text mining decision support to overcome some of the challenges presented by email communication between patients and healthcare providers.