Track
Health Care IT
Abstract
There is increasing interest in reaching and empowering patients and health consumers directly through informationtechnology (IT). However, consumer readiness for an increasingly IT-enabled healthcare system has been questioned andthere remains a need for more theory driven research into IT adoption by health consumers. This study has contributed byexamining the influence of selected individual difference variables on health consumer beliefs, attitudes and intentionstoward the use of self-service kiosks in healthcare. A survey of 192 patients in two private healthcare clinics operating inurban centers in South Africa was carried out. Results show that four individual difference variables, namely computeranxiety, self-efficacy, need for interaction, and trust are significant predictors of patient beliefs and attitude. Expected easeof-use was found the strongest predictor of adoption intentions.
Recommended Citation
Cohen, Jason F. and Sergay, Shaun D., "An Empirical Study of Health Consumer Beliefs, Attitude and Intentions toward the Use of Self-Service Kiosks" (2011). AMCIS 2011 Proceedings - All Submissions. 46.
https://aisel.aisnet.org/amcis2011_submissions/46