Abstract

The capability to manage knowledge is built, practiced and improved by many organizations. The study of Knowledge Management Capability (KMC) in single organizations is needed to further the understanding of how improvements can be made with effective Knowledge Management. Specifically, educational organizations can benefit from KMC improvement due to the strategic value of knowledge identified across various institutes of learning. This research exploits a prior KMC investigation in a manufacturing organization to investigate potential benefits in an educational setting. Educational settings, viewed as organic organizations, can realize benefits through KMC improvement that include: identified improvements to the management of knowledge in an organic (educational) vs. mechanistic (manufacturing) organization, understanding of how different knowledge types are viewed in the different settings, and greater understanding of how KMC is formed in organic organizations. We hypothesize that KMC factors and areas exist in educational organizations, and that organizational culture affects the knowledge management process. We expect the research to provide industry specific insight into the unique structure and process requirements for effective knowledge management in education.

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