This paper presents an assessment tool for bank industrialisation and highlights the results of an actual European Retail Banking Market Survey. Basis for bank industrialisation is a professional business process management. Due to the implementation of industrialisation methods banks expect an increase in efficiency and organisational performance. Results from an European Banking Survey shows that one of the banks’ greatest weaknesses is the low maturity level of the internal business process management. From the banks perspective the main challenges are the high effort for process modelling as well as the evaluation of the industrialisation maturity and the missing experience in using industrialisation methods and instruments. Therefore, the assessment tool enables banks to evaluate their organisational readiness for industrialisation and gives recommendations for the use of suitable industrialisation methods. The tool support banks to identify potentials due to industrialisation and help to increase organisational performance.
Praeg, Claus-Peter, "An Assessment Tool for Bank Industrialisation - Challenges and Opportunities for Business Process Management" (2007). ACIS 2007 Proceedings. Paper 81.