A number of e-Processes (i.e. software processes for developing e-Commerce information systems) are available in industry. It is difficult to select the best suited e-Process for a case at hand. At the same time this selection is important because functionality and quality of any system under development will depend on the instantiated software process. The knowledge required for the selection task cannot be easily realized. That task can be considered as an instance of multi attribute decision making and several of the attributes to consider are likely to conflict with each other. An efficient and effective approach is needed to selecting software processes for developing e-commerce systems. In this paper we propose such an approach. It is hybrid as it rests on case-based reasoning, multi attribute decision making, and social choice methods. To demonstrate how our approach works we briefly discuss a case study.
Albertyn, Frina and Kaschek, Roland, "A Hybrid Method for E-Process Selection" (2007). ACIS 2007 Proceedings. Paper 34.