Email communication has become an integral part of the communication structure within organisations. However, we are far from efficient in using this organisational communication and knowledge sharing tool. We aim to improve workplace communications by improving the way email is used within the workplace. We undertake extensive two-phase research to demonstrate the need to give employees training regarding email communication, and conduct both seminar based training and computer-based training. Findings indicate that email training can lead to significant improvements in the way that employees use email within the workplace with computer-based training (or e-learning) showing a greater improvement. This study demonstrates that while email is a powerful organisational and knowledge tool, it can be optimised to better leverage its benefits by training employees in its use
Jackson, Thomas W. and Culjak, Gordana, "Can Seminar and Computer-Based Training Improve the Effectiveness of Electronic Mail Communication within the Workplace?" (2006). ACIS 2006 Proceedings. Paper 21.