Phases in an outsourcing decision project are presented and critical issues are identified. First, there were different definitions of hosting and these different definitions made it unclear what the project was about and thereby the outcome of the project became unclear. This affected project commitment, project outcome project management, and project costs. Second, there were unclear descriptions of how the hosting was made in the organisation. The study suggests that had there been a clearer and more concise description of what the project was about and how the hosting was made a lot of the difficulties could have been avoided.
Johansson, Björn and Carlsson, Sven A., "A Case Study of an Outsourcing Decision Project in a Large Public Organization" (2006). ACIS 2006 Proceedings. Paper 19.