This paper explores factors related to the successful implementation of workflow systems. The paper is based on literature drawn from areas as diverse as technology enablement, change management, process reengineering and modelling and political social and organisational aspects. Case study observations related to these factors are recounted in a semi- structured discourse, and impacts on the workflow project under observation are appraised.
Parkes, Alison, "A Case Study of Workflow Implementation Success Factors" (2004). ACIS 2004 Proceedings. Paper 1.