A stages of growth model is proposed consisting of four stages. The first stage is end user tools that are made available to knowledge workers, the second stage is information about who knows, the third stage is information from knowledge workers, and the final stage is information systems solving knowledge problems. This paper reports results from an empirical study of law firms in Australia.
Gottschalk, Petter and Khandelwal, Vijay, "Stages of Growth for Knowledge Management Technology in Australian Law Firms" (2003). ACIS 2003 Proceedings. Paper 106.