Systèmes d'Information et Management


This paper reports on a qualitative research study to investigate how enterprise resource planning systems impact organizational knowledge. Cognitive mapping methodology was used to capture and analyze the perspectives of senior managers from the IT and user organizations of a major corporation. The results indicate that ERP systems produce effects that make business knowledge become more focused or "convergent" from the perspective of the organization and more wide-ranging or "divergent" from the perspective of the individual. Other important effects include changes to the organization's core competencies and changes in the risk profile regarding the loss of organizational knowledge. The research contributes to the knowledge-based view of enterprise systems.