Measuring Information Systems Service Quality: Concerns on the Use of SERVQUAL Questionnaire

Authors

Thomas Van
Leon Kappelman
Victor Prybutok

Recommended Citation

Van, Thomas; Kappelman, Leon; and Prybutok, Victor. 1997. "Measuring Information Systems Service Quality: Concerns on the Use of SERVQUAL Questionnaire," MIS Quarterly, (21: 2).