Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation

Authors

Warren Harkness
William Kettinger
Albert Segars

Recommended Citation

Harkness, Warren; Kettinger, William; and Segars, Albert. 1996. "Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation," MIS Quarterly, (20: 3).