User Satisfaction in the Internet-Anchored Workplace: An Exploration Study

Authors

Claire A. Simmers, Saint Joseph's UniversityFollow
Murugan Andandarajan, Drexel UniversityFollow

Abstract

Empirical research on the impact of the Internet on work life is in its infancy. We report the results of an empirical study of the relationships among user satisfaction, job satisfaction changes, user’s behavior (training, experience, and system usage) and demographics (age, gender, and organizational position) in the Internet-anchored workplace. Respondents who report higher levels of user satisfaction with the Internet also report that the Internet has increased their satisfaction with their jobs. Those who report more training, experience and usage and are younger also report higher levels of user satisfaction. Interestingly, there are no differences in user satisfaction reported by men and women. Respondents report more positive changes in job satisfaction with higher levels of Internet experience and time of use. Based on the results recommendations are made for managers and suggestions for future research are given.

Recommended Citation

Simmers, Claire A. and Andandarajan, Murugan (2001) "User Satisfaction in the Internet-Anchored Workplace: An Exploration Study," Journal of Information Technology Theory and Application (JITTA): Vol. 3: Iss. 5, Article 5.
Available at: https://aisel.aisnet.org/jitta/vol3/iss5/5