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Journal of Information Technology Theory and Application (JITTA)

Abstract

Researchers widely recognize reflexivity, the extent to which teams reflect on and modify their functioning, as a key factor of work teams’ effectiveness. Therefore, enhancing team reflexivity is critical, especially in an environment of uncertainty and change. In this study, I propose that work design can play an important role in promoting team reflexivity. I identify three salient characteristics of team work design (task interdependence, outcome (goal) interdependence, and autonomy of team members), and I also propose a model of their interrelationships. I conducted an empirical study with 167 team members from 34 software projects and found that, while the identified team characteristics significantly and positively impacted reflexivity, they also interacted with each other in complex ways. While, at low outcome interdependence, autonomy and task interdependence demonstrated an antagonistic impact on team reflexivity, at high outcome interdependence, autonomy and task interdependence demonstrated a synergistic impact on team reflexivity. I discuss the implications of these findings.

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