A Study of User Participation in Information Systems Development

Authors

Eva Y.W. Wong, Department of Information Systems, City Polytechnic of Hong Kong
Graham Tate, Department of Information Systems, City Polytechnic of Hong Kong

Document Type

Research Article

Abstract

User participation in information system development is considered to be an important factor influencing implementation success or failure. The ETHICS (Effective Technical and Human Implementation of Computer-based Systems) method was developed as a guide to user involvement in system design. A case study of successful implementation which did not use the ETHICS method explicitly is described. The case study and the ETHICS methodology are then compared and contrasted in an attempt to gain greater insight into user participation and to understand why the implementation was successful. Furthermore, techniques of software process modelling are applied to both ETHICS and the case study with the intention of more closely defining the user participation process and potentially also guiding it in future developments. The case study is used as a vehicle both to examine user participation and also to investigate the modelling of user participation.

DOI

10.1177/026839629400900106

Recommended Citation

Wong, Eva Y.W. and Tate, Graham (1994) "A Study of User Participation in Information Systems Development," Journal of Information Technology: Vol. 9: Iss. 1, Article 6.
DOI: 10.1177/026839629400900106
Available at: https://aisel.aisnet.org/jit/vol9/iss1/6