Journal of Information Technology

Document Type

Research Article


The paper addresses the human resource issues associated with the implementation of IT into the Production facilities of a company operating in the process industry. The primary focus of the research is a field study based on a questionnaire issued to the process workers who would be most affected by the changes. Management was initially concerned that resistance to change could pose a significant problem. In this respect there was particular concern that the age and background profile of the workforce could exacerbate any underlying tendency to change resistance. This paper evaluates the background to these concerns and illustrates how this particular organization dealt with them. The questionnaire results indicated a very low level of initial familiarity with any form of computer based technology. Nonetheless the results indicated a very positive response to the IT implementation proposals with virtually no evidence of attitudinal rigidity. In this sense, the results broadly support many of the observations revealed in the literature.