Toward a Process-Based View of Information Technology Acceptance

Authors

Andrew Schwarz, Information Systems and Decision Sciences Department, E. J. Ourso College of Business, Louisiana State University, Baton Rouge, USAFollow
Wynne W Chin, Decision and Information Sciences Department, Bauer College of Business, University of Houston, Houston, USA
Rudy Hirschheim, Information Systems and Decision Sciences Department, E. J. Ourso College of Business, Louisiana State University, Baton Rouge, USA
Colleen Schwarz, Department of Management, Bl Moody III College of Business, University of Louisiana, Lafayette, USA

Document Type

Research Article

Abstract

Research into the acceptance of technology is in need of an alternative approach. Despite repeated calls for research to guide our colleagues-in-practice in the deployment of systems that are accepted, there has yet to be systematic research into the relationship between the decisions made by individuals and the bottom-line impact that is derived from user acceptance. This study fills the gap in the literature by theorizing a process-based view of information technology (IT) acceptance. We report on a narrative study of 30 users of an ERP deployment and, analyzing this qualitative data through the lens of the five decisions of acceptance proposed by Schwarz and Chin, propose a process model of IT acceptance. We conclude by theorizing on the relationship between these structures and the corresponding bottom-line impacts.

DOI

10.1057/jit.2013.31

Recommended Citation

Schwarz, Andrew; Chin, Wynne W; Hirschheim, Rudy; and Schwarz, Colleen (2014) "Toward a Process-Based View of Information Technology Acceptance," Journal of Information Technology: Vol. 29: Iss. 1, Article 5.
DOI: 10.1057/jit.2013.31
Available at: https://aisel.aisnet.org/jit/vol29/iss1/5