Role of Value Compatibility in it Adoption

Authors

Deborah Bunker, School of Information Systems, Technology & Management, University of New South Wales, Sydney, AustraliaFollow
Karl-Heinz Kautz, School of Information Systems, Technology & Management, University of New South Wales, Sydney, Australia
Anne Luu Thanh Nguyen, School of Information Systems, Technology & Management, University of New South Wales, Sydney, Australia

Document Type

Research Article

Abstract

Compatibility has been recognised as an important element in the adoption of IT innovations in organisations but as a concept it has been generally limited to technical or functional factors. Compatibility is also significant, however, with regard to value compatibility between the organisation, and the adopted IT innovation. We propose a framework to determine value compatibility analysing the organisation's and information system's structure, practices and culture, and explore the value compatibility of an organisation with its adopted self-service computer-based information system. A case study was conducted to determine the congruence of an organisation's value and IT value compatibility. This study found that there was a high correspondence in the organisational structure and practice dimensions; however, there were organisational culture disparities. The cultural disparities reflected the self-service acceptance and training issues experienced by the case organisation. These findings add insight into the problems experienced with value compatibility and the adoption of the information systems, and show the potential use of the proposed framework in the detection of such problems.

DOI

10.1057/palgrave.jit.2000092

Recommended Citation

Bunker, Deborah; Kautz, Karl-Heinz; and Nguyen, Anne Luu Thanh (2007) "Role of Value Compatibility in it Adoption," Journal of Information Technology: Vol. 22: Iss. 1, Article 9.
DOI: 10.1057/palgrave.jit.2000092
Available at: https://aisel.aisnet.org/jit/vol22/iss1/9