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Journal of Information Technology

Document Type

Research Article

Abstract

The co-evolution of information systems (IS) and the processes that underpin the construction and development of IT systems are explained from a complex systems perspective. Evolution operates at the microscopic level; in organizations, this is the individual or agent. Each agent has an idiosyncratic view of the organization, using to some extent personal constructs in dealing with the reality of organizational life. These objects or constructs can be described and measured by most agents; they are well defined. Many of these objects are represented in electronic, IT systems. Each agent also has their own view as to how they know what they know, that is, their epistemology, which we argue is their IS, and is wider than the IT systems they use. The IS of each agent co-evolves, by interaction with other agents, based on the agent's view of reality. The interaction of all agents constitutes the organization. Even more importantly, different values and interests motivate each agent. This is their axiology and it is what motivates them to learn and to develop their IS. An agent-based axiological framework is essential to understanding the evolution of organizations. It is the interaction of agents that builds consensus as to the shared reality of the organization, and this affects each agent's ability and motivation to evolve IS further. In addition, we propose that it is time that IT systems included modelling capabilities, based on multi-agent representations of the organization and its context, to explore and support strategic thinking and decision making.

DOI

10.1057/palgrave.jit.2000075

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