Journal of Information Technology
Document Type
Research Article
Abstract
When firms move to adopt and implement a popular IT innovation, what knowledge must they have or gain, in order to be successful? Here we offer a model that explains a firm's success in terms of its adoption know-why and know-when and its implementation know-how. We examine this model in an exploratory survey of some 118 firms’ adoption and implementation of packaged business software in the 1990s. Using multivariate methods, we identify business coordination as know-why and management understanding and vendor support as know-how factors important to success, explaining nearly 60% of the variance. There is limited evidence that the right adoption know-why may help in acquiring or fostering the right implementation know-how. The findings serve to remind practitioners that they should attend carefully to adoption rationales, grounded in business benefits, when they innovate with new IT.
DOI
10.1057/palgrave.jit.2000033
Recommended Citation
Swanson, E Burton and Wang, Ping
(2005)
"Knowing why and how to Innovate with Packaged Business Software,"
Journal of Information Technology: Vol. 20:
Iss.
1, Article 2.
DOI: 10.1057/palgrave.jit.2000033
Available at:
https://aisel.aisnet.org/jit/vol20/iss1/2