Embedded Coordination in a Business Network

Authors

Diederik W Liere van, Decision and Information Sciences Department, Rotterdam School of Management, Rotterdam, The NetherlandsFollow
Lorike Hagdorn, Decision and Information Sciences Department, Rotterdam School of Management, Rotterdam, The Netherlands
Martijn R Hoogeweegen, Decision and Information Sciences Department, Rotterdam School of Management, Rotterdam, The Netherlands
Peter HM Vervest, Decision and Information Sciences Department, Rotterdam School of Management, Rotterdam, The Netherlands

Document Type

Other

Abstract

Information and communication technology enables a firm to maintain more links with more companies at much lower costs than before. This combined with the increasingly standardization of business processes and the application of modularity at the process level leads to embedded coordination. This case study describes how three unconnected business networks were integrated using modularity at the business process, or activity component, level and the role standardization played to implement embedded coordination. The case study was conducted at ABZ, a trusted Business Service Provisioner in the Dutch insurance industry. This study suggests that embedded coordination leads to improved performance of the business network under the condition that standardization is enforced.

DOI

10.1057/palgrave.jit.2000026

Recommended Citation

Liere van, Diederik W; Hagdorn, Lorike; Hoogeweegen, Martijn R; and Vervest, Peter HM (2004) "Embedded Coordination in a Business Network," Journal of Information Technology: Vol. 19: Iss. 4, Article 6.
DOI: 10.1057/palgrave.jit.2000026
Available at: https://aisel.aisnet.org/jit/vol19/iss4/6