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Journal of Information Technology

Document Type

Research Article

Abstract

This case study, which is divided into parts A and B, describes one firm's experiences as it adopted a process perspective to managing its business, examined the implications for its information systems needs, decided to acquire SAP (an integrated, enterprise-wide software package) and embarked on the SAP implementation. ‘Dow Corning Corporation part A: Rethinking the Role of IT Within the Firm’ focuses on the business context and describes the role and structure of the information technology (IT) function at Dow Corning in late 1994. In the midst of a legal crisis that was draining financial resources, the firm had to address global competition. The case poses the question of how IT should be organized and managed to meet current business challenges. ‘Dow Corning Corporation part B: Re-engineering Global Processes’ is set in March 1997. The IT organization had been redesigned and reported to a member of the senior management team. The case focuses on Dow Corning's pilot implementation of SAP and its plans to re-engineer global processes. Special attention is given to the IT unit's role in the re-engineering and systems implementation processes.

DOI

10.1177/026839629901400305

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