Successful is Innovation: The Contingent Contributions of Innovation Characteristics and Implementation Process

Authors

Philip Yetton, Australian Graduate School of Management, The University of New South Wales, Sydney 2052, Australia
Rajeev Sharma, Australian Graduate School of Management and School of Information Systems, The University of New South Wales, Sydney 2052, Australia
Gray Southon, University of New England, Armidale, NSW 2350, Australia

Document Type

Research Article

Abstract

This paper unifies two apparently competing theories of information systems (IS) implementation by developing a model in which the contributions of innovation characteristics and implementation process theories are contingent upon the implementation context. To do this, we identify the different assumptions regarding the implementation context implicit in the two theories and, based on these differences, develop a contingent model within which to integrate the two theories. A partial test of the model within one particular context is reported using data collected from the end-users of an IS innovation introduced in a State health system in Australia. As hypothesized, we find that, within the context, characterized by high individual level impact and low group level impact, the contribution of innovation characteristics to implementation success is higher than that of implementation process.

DOI

10.1177/026839629901400105

Recommended Citation

Yetton, Philip; Sharma, Rajeev; and Southon, Gray (1999) "Successful is Innovation: The Contingent Contributions of Innovation Characteristics and Implementation Process," Journal of Information Technology: Vol. 14: Iss. 1, Article 5.
DOI: 10.1177/026839629901400105
Available at: https://aisel.aisnet.org/jit/vol14/iss1/5