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Journal of Information Technology

Document Type

Research Article

Abstract

Electronic Data Interchange (EDI) is now widely established as an interorganizational system in almost all large and medium size industrial, service and retail sectors and the purpose of this paper is to discuss the experiences of six supermarket chains concerning the use of this technology. Whilst the advantages of conducting electronic transactions are generally recognized, consensus on methodologies for quantifying the benefit success associated with interorganizational systems still remain elusive. It is argued that a comparison of pre-implementation expected benefits with post-implementation realized benefits can offer a reliable way of assessing the benefit success from EDI and other information systems. In this approach, the benefit success is expressed as a function of three benefit states namely, efficiency, neutrality and deficiency depending on whether the gap between realized and expected benefits is positive, neutral or negative respectively. In order to identify the benefit state of each participating organization, initially a series of semistructured interviews was conducted with senior managers followed by the administration of a self assessment rating instrument in the form of a questionnaire. This paper will discuss the findings along with the testing of a new conceptual framework for examining the relationship between benefit success, implementation approach and implementation success.

DOI

10.1177/026839629901400102

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