Users’ Reactions to Information Technology: Some Multivariate Models and their Implications

Authors

Chris Clegg, Institute of Work Psychology, University of Sheffield, Sheffield, S10 2TN, UK
Neil Carey, Institute of Work Psychology, University of Sheffield, Sheffield, S10 2TN, UK
Graham Dean, Institute of Work Psychology, University of Sheffield, Sheffield, S10 2TN, UK
Pat Hornby, Institute of Work Psychology, University of Sheffield, Sheffield, S10 2TN, UK
Richard Bolden, Institute of Work Psychology, University of Sheffield, Sheffield, S10 2TN, UK

Document Type

Research Article

Abstract

We summarize empirical work examining the impact on users of information technology (IT) and identify some gaps in current knowledge. We outline some alternative multivariate models of users’ reactions to IT, describe an initial empirical test of this work and argue the need for the specification of multivariate models to guide further empirical, theoretical and practical developments. In particular we argue that models of this kind can be used as aids in managing the development, implementation and use of IT.

DOI

10.1177/026839629701200102

Recommended Citation

Clegg, Chris; Carey, Neil; Dean, Graham; Hornby, Pat; and Bolden, Richard (1997) "Users’ Reactions to Information Technology: Some Multivariate Models and their Implications," Journal of Information Technology: Vol. 12: Iss. 1, Article 2.
DOI: 10.1177/026839629701200102
Available at: https://aisel.aisnet.org/jit/vol12/iss1/2