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Start Date

16-8-2018 12:00 AM

Description

Abstract \ Emotional Intelligence is an important ability of a person to understand and control his/her own emotions, coupling with the ability to understand and manage others’ emotions. In operating in the virtual team environment where contextual cues are limited, emotional intelligence is crucial in helping virtual team members in dealing with conflicts. Despite the importance of Emotional Intelligence in conflict resolution in the virtual team environment, there is a gap in the literature, especially when Emotional Intelligence training is needed to remedy team members who are lacking in emotionality control. In this emergency research forum paper, we propose a research to explore to examine the extent to which EI and EI training plays in conflict resolution in a virtual team environment. \

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Aug 16th, 12:00 AM

The Role of Emotional Intelligence Training in Moderating Conflict Resolution in Virtual Teams

Abstract \ Emotional Intelligence is an important ability of a person to understand and control his/her own emotions, coupling with the ability to understand and manage others’ emotions. In operating in the virtual team environment where contextual cues are limited, emotional intelligence is crucial in helping virtual team members in dealing with conflicts. Despite the importance of Emotional Intelligence in conflict resolution in the virtual team environment, there is a gap in the literature, especially when Emotional Intelligence training is needed to remedy team members who are lacking in emotionality control. In this emergency research forum paper, we propose a research to explore to examine the extent to which EI and EI training plays in conflict resolution in a virtual team environment. \