Gender, Age, and Frequency of Internet Use as Moderators of Citizens’ Adoption of Electronic Government

This paper proposes a model of citizen acceptance of e-government systems by extending UTAUT with two additional constructs (Anxiety and Attitude), and includes three moderators; gender, age, and frequency of Internet use. The model was tested with primary data gathered within the context of use of an e-government system in India. The model received good empirical support, explaining 53.7% of variance in citizen intention to make use of e-government systems. The paper contributes to e-government services research by highlighting key influencing factors (particularly the importance of attitude), identified a number of significant differences based on the use of the moderators, and identified a number of aspects appropriate for government attention and future work.