Over three million baby boomers will retire by 2020. Along with their departure, valuable experiential knowledge will disappear. This issue is even more prevalent in the information systems arena in which a majority of software and systems projects do not keep archives of accumulated experience and lessons on what went right or wrong during project executions. While post-project review meetings, stories, and lessons learned documents have been demonstrated to facilitate knowledge creation, organizations lack sufficient time to engage in these practices. Microblogging has been proposed as a platform for capturing knowledge instantaneously due to its ubiquitous nature; however, there is a lack of research on whether microblogging would effectively facilitate the creation of quality knowledge in the form of personal notes, reflection, stories, and lessons learned. This study proposes a model to address this research gap.
Determining Microblogging Effectiveness for Capturing Quality Knowledge