This paper addresses profession-orientated work and the professionals’ involvement and engagement in design and use of information systems. Two ethnographical studies have been performed within different types of professional organizations. Information systems should will reduce the complexity in the professionals’ work, but only if the professionals could trust the usage of information systems. The analysis reveals the importance of the professionals’ engagement in information systems design and use in order to trust the systems integrated in the work.
Svensson, Ann, "An Approach for Trust and IS Engagement in Professional-Orientated Work" (2010). AMCIS 2010 Proceedings. 399.