Interactions between systems constitute a common source of difficulty and complication in building, implementing, and maintaining IT-reliant work systems in organizations. Although a great deal has been published about systems analysis and design, most of the attention in that literature focuses on creating software specifications for a specific IT system. Relatively little attention focuses on direct and/or indirect interactions and conflicts between the IT-reliant work systems through which organizations operate. This paper proposes that work system co-existence, alignment, and coordination should receive more attention in systems analysis and design. Its main contribution is an initial set of taxonomies related to work system co-existence, alignment, and coordination. Key concepts include system interactions, intentionality of interactions, directness of interactions, explicitness of interactions, persistence of interactions, alignment of work systems, and congruence of work systems.
Alter, Steven, "Including Work System Co-Existence, Alignment, and Coordination in Systems Analysis and Design" (2010). AMCIS 2010 Proceedings. 190.